Lord and Taylor Return Policy 2026 | Easy Returns & Refunds
Lord and Taylor Return Policy mandates a 14-day return window for all eligible items purchased online. Customers must return merchandise unworn, unwashed, and with original tags attached. Using the prepaid return label incurs a mandatory $24 fee deducted from the final refund amount.
Shoppers must verify specific product pages for exceptions, particularly regarding jewelry and home goods. Failure to initiate the return process within this 14-day period results in forfeited eligibility. All returned items must adhere strictly to condition requirements to qualify for a refund.
Return Peried
14 Days
Exchange Time
14 Days
Refund Process
10-14 Days
Shipping FEE
Non-refundable
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Details about Lord and Taylor Returns:
| Information | Details |
| Website | Lord and Taylor |
| Return time | 14 Days |
| Return medium | Online |
| Exchange | 14 Days |
| Contact | 1-833-307-0177 |
| cs@lordandtaylor.com |
Lord and Taylor Return Policy Conditions:
Lord and Taylor Return Process:
There are only one way you may return an item to the retailer. As previously mentioned, you must also abide with the conditions of the return policy.
Lord and Taylor Return policy Online:
Lord and Taylor Return Policy requires customers to initiate returns online within 14 days of purchase. The process involves printing a prepaid label and shipping items back to the specific facility. A $24 fee is deducted from the refund for using this label.
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Return Label Usage Requirements
Return labels must be used strictly within 7 days of generation. If a return ships after this 7-day window, the refund will not be processed, and the item may be forfeited or returned to the customer at their expense. Lord & Taylor enforces this rule regardless of whether the shipping carrier accepts the expired label.
Customers should generate the return label only when fully ready to ship the package. It is critical to ensure the item arrives at the facility within the 14-day purchase window. Delaying label creation prevents processing errors and ensures the return is honored.
International Orders, Duties, and Vendors
Lord and Taylor Return Policy states that many vendors ship internationally from locations outside the US. Customs duties and import taxes paid at checkout are non-refundable, even if the item is returned. Free shipping is only offered on orders over $300.
Customers returning international items lose both the original duties and the $24 return label fee. The total refund deducts these charges from the merchandise amount. Review these costs carefully before completing a purchase.
Lord And Taylor Refund Policy:
Refunds are processed within 10-14 business days after the facility receives the returned package. Lord & Taylor does not send arrival notifications, so customers must track their own shipment. The final refund amount deducts the $24 label fee and any applicable restocking charges.
Cancellation and Order Modifications
Lord and Taylor Return Policy prohibits edits once an order is placed due to rapid routing to fulfillment partners. Orders canceled within 24 hours incur no charge, but cancellations made after 24 hours are subject to a 3% fee to cover processing costs.
Contact the service team immediately with your order number to request a cancellation. Once an order enters processing or ships, it is no longer eligible for cancellation. Customers must act quickly to ensure the request is processed.
Shipping and Delivery Info:
Oversized items:Â Oversized items may incur a delivery surcharge which will be displayed in the cart. A 15% restocking fee may be applied to returns of these items only if its written on the product page.
Lord and Taylor Exchange Policy:
Lord and Taylor exchange policy permits exchanges exclusively for the same product in a different size or color, contingent on inventory availability. Customers cannot exchange items for different products and must initiate the process through the returns center to facilitate the swap.
Initiate an exchange through returns center. To visit, click here.
If you experience any issues, please contact customer service team at cs@lordandtaylor.com
Lord and Taylor Return Policy Exception:
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Lord and Taylor Contact Details:
Lord and Taylor’s customer service can be reached at 1-833-307-0177, available Monday to Friday from 8:00 AM to 5:00 PM Eastern Standard Time. Customers can also email at cs@lordandtaylor.com.
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FAQs
What is Lord and Taylor Return Policy?
All goods products may be returned within 14 days after purchase, according to the regulation.
Do I need a receipt to return to Lord and Taylor?
Yes. The packing slip included in your shipment serves as the official receipt. You must enclose this document inside the return package to facilitate the refund.
What is considered a ‘valid return’ at Lord and Taylor?
A valid return includes unworn, unwashed, and undamaged items submitted within 14 days of purchase. Original tags and packaging must be intact.
How can I track my Lord and Taylor return?
Use the tracking number provided on your prepaid return label. Lord & Taylor does not send notifications when packages arrive at the facility.
Conclusion:
Lord and Taylor Return Policy enforces a strict 14-day window for all eligible online purchases. Customers must ensure items are unworn with tags attached and be prepared for a $24 deduction if using the prepaid label. Adhering to these specific guidelines is essential for a successful refund.
Shoppers should retain all tracking information and contact customer service if refunds exceed the 10-14 business day processing period. Understanding these conditions prevents confusion and ensures a smooth transaction.
