Staples Return Policy 2026 [UPDATED] | Complete Process & Tips

At Staples, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy, most items can be returned within 30 days of receiving them, provided they are in saleable condition with original packaging and a receipt. Please be aware that technology items, including computers and tablets, have a shorter return window of 14 days.

Certain members and products follow different timelines; Preferred Business Members and Teacher’s Program Members enjoy 60 days for standard items and 28 days for tech. Additionally, wireless devices must be returned within 15 days.

Staples aims to offer flexibility while maintaining clear guidelines for different product categories. From office supplies with no return restrictions to electronics with a strict 14-day return limit, this guide provides all the information you need for a successful return—whether you have a receipt or not.

Return Peried

Different

Exchange Time

Different

Refund Process

3-10 Days

Shipping FEE

Non-refundable

Details for Staples Returns

Information	Details
Website	Staples
Return Period	30 days, 14 days for tech products
Store Timings	Varies from region to region
Exchange Period	30 days
Mediums	Online, In-store
Support Hours	Weekdays – 7:30am- 10:00pm EST Weekends – Closed
Customer Care	1 888 (782-7537)
Email	On Website

Staples Return Conditions

A few of the conditions for your items are:

Items to be in their original packaging with all accessories included.
A valid proof of purchase, such as a receipt or order confirmation.
Refunds will be issued based on the original payment method.

What Is the Staples Refund Policy?

Refunds for items returned in-store generally take up to 3 business days to process, while online returns picked up by couriers may take up to 10 business days. The refund is issued to the original method of payment used, so be sure to bring your credit or debit card if you used one for the purchase.

If you return an item without a receipt, you may be offered an exchange or store credit provided proof of purchase can be verified. Eco-fees are automatically refunded, and note that for shipped orders paid with gift cards, refunds are issued as new gift cards rather than credited back to the original cards.

Staples Exchange Policy

Staples offers an exchange policy of 30 days. You can return the item both online and in-store. If you want to exchange an item at the store, ensure you have the original receipt, which must be in its original packing and condition. If the item you received is damaged or defective, you will get a free replacement by selecting “damaged or defective” as the reason for return.

How Are Gift Cards Refunded?

If an order paid with a gift card is cancelled before shipment, the funds are automatically refunded to the same card and become available immediately. This ensures you have quick access to your money if the order hasn’t left the warehouse yet.

However, if the order has already shipped and you are returning the item, refunds are not credited back to the original gift cards. Instead, you will receive new gift cards matching the original amounts, which are typically emailed to you within a few days.

What Are the Staples Return Policy Exceptions and Restrictions?

Technology Items: Computers, laptops, tablets, and other electronics have a 14-day return window instead of the standard 30 days.
Wireless Devices: Must be returned within 15 days of activation in like-new condition; there are no exceptions or extensions to this timeframe.
SIM Cards: All SIM card sales are final and cannot be returned, refunded, or exchanged.
Software: Open boxed software and electronic downloadable software are non-returnable.
Headphones and Wearables: Open headphones, earphones, earbuds, smart rings, virtual reality headsets, and AI glasses cannot be returned.
Collectibles: Trading cards and other collector products are final sale.

Suggested For You Best Buy Return Policy

Staples Warranty Claim Policy

The warranty is provided for every product that is purchased or leased. The products must be usable for everyday use and for a specific period according to the price paid. Staple also provides Easy care Service Repair, Replacement, and Accidental Protection Plans.

What are Staples Return Methods (Online or In-stores)?

You can return the item online through their website or by visiting a Staples store.

Online

To return the item online, you need to

Log into your Staples account from their website.
Choose the order and click “Return Order” to initiate a return.
Please select the items you wish to return and a valid reason.
You will receive a confirmation email with a schedule provided.
The courier service will pick up between 7 am-8 pm.

Please note that any online order can also be returned to Staples store for a full refund.

In-store

You can also return the items in-store.

Search for the nearest Staple store.
Bring the item in its original condition and packing with its receipt.
Staples staff will help you with the return process.

Staples Delivery and Shipping Policy

You will receive a confirmation email once your order is shipped. The shipping charges for orders under $35 will be $5.99, while delivery is free on orders over $35. You can also track your order with the tracking number provided in the email. Deliveries are scheduled Monday to Friday, 9 a.m. to 5 p.m. for business addresses, and 7 a.m. to 8 p.m. for residential addresses.

Day	Business Time	Residential Time
Monday	9:00 AM – 5:00 PM	7:00 AM – 8:00 PM
Tuesday	9:00 AM – 5:00 PM	7:00 AM – 8:00 PM
Wednesday	9:00 AM – 5:00 PM	7:00 AM – 8:00 PM
Thursday	9:00 AM – 5:00 PM	7:00 AM – 8:00 PM
Friday	9:00 AM – 5:00 PM	7:00 AM – 8:00 PM

Staples Return Policy Time Duration

The return limitations are as follows:

Technology items and furniture can be returned in 14 days.
The software return window is of 30 days.
AppleCare+ items can be returned in 30 days.

Tips for Making Returns

Keep in mind these tips for making returns

You cannot reuse a coupon if you return an item purchased from it.
Make sure to remove your data from the devices you are returning.
The discount value will be deducted from the refund if you purchase an item using a gift card.
Include all the original packing material and receipts while returning an item.

Staples Return Policy without Receipt

If you have lost your receipt, you may still be able to return your item under specific conditions:

Valid ID Requirement: Some returns without receipts require a government-issued ID to track return patterns and prevent fraud.
Credit/Debit Card Lookup: If you paid using a credit or debit card, Staples may be able to retrieve your purchase history and validate the return.
Store Credit: If the receipt cannot be located, Staples may issue a refund as store credit, based on the lowest selling price in the last 30 days.

Staples Order Cancellation Policy

According to Staples Return policy, they don’t cancel or modify any order which has been placed. This means you cannot add or remove any item from your order. Upon delivery, you can accept the order and process a self-return, contact Staples to arrange a return, or return your item to a local Staples store.

Faulty Products Policy

If you received a faulty or wrong item, you could return it to Staples. You can call their customer service or chat with an agent on their website. Staples will arrange a pick-up for that item and provide you with a full refund at no extra charge. You can also return the product to any Staples store.

Staples Store Timings

Stores open and close at different times from region to region. To find the store hours near you, you can locate the store on the website.

Staples Customer Service Hours

During the weekdays, calls can be made between 7:30 am- 10:00pm EST. Calls and emails can be made 24/7.

Staples Contact Details

You can contact customer service at 1 888 (782-7537).

Social Media Handles

FAQs:

In how many days will I get the refund back?

You can get a refund back in 3-10 business days.

Within how many days can we return the product?

Products can be returned within 30 days, and technology items can be returned within 14 days.

Can I return an item I purchased online to the Staples store?

Yes, you can return the item purchased online to any Staples store. Bring the shipping label and original item with you.

Can I return an item without a receipt?

Yes, you can return the item, but you can’t always get a full refund; if proof of purchase can’t be verified, you’ll get store credit or an exchange.

Conclusion

Understanding the Staples return policy ensures a stress-free shopping experience. Whether you’re purchasing technology, furniture, or office supplies, knowing the specific return rules can help you avoid issues down the line. Keeping your receipt, original packaging, and accessories ensures a smooth return or exchange process.