Pottery Barn Return Policy 2025 | Rules, Deadlines & FAQs
Pottery Barn provides a flexible return policy for its customers. You have 30 days from the purchase date to return the items, and for Quick Ship upholstery items, you have 7 days to make the return to get a full refund. If you want to return your items, you must bring proof of purchase. An original sales receipt or gift receipt is required. You can return your products by mail, by visiting the store, or by phone for furniture items.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
14 Days
Shipping FEE
Non-refundable
Details about Pottery Barn Return Policy
| Information | Details |
| Website | Pottery Barn |
| Return Period | 30 Days |
| Refund Period | 14 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Mail, In-Store |
| Phone Support | 1-888-779-5176 |
Methods to Return at Pottery Barn
Pottery Barn provides two methods for its customers to return their items.
To return your items by mail, you need to follow the given guidelines:
In-stores
You can use Find A Store on the Pottery Barn webpage to look for the nearest store to you. You have 30 days to return the items at the Pottery Barn store. You need to bring the original sales receipt with you along with your return items.
The Pottery Barn team will provide you with the mailing label and the information for return shipping. After the item is received at the Pottery Barn distribution center, you will receive your refund. If you return your gift, the refund will be given in the merchandise credit. The return exceptions are mentioned above. You are not eligible for price adjustments for prior purchases.
You can also visit Crate and Barrel Return Policy
International Return Policy
International orders must first obtain a return authorization from Pottery Barn’s customer service and cannot be returned to retail stores. All approved returns will be processed by Borderfree and refunded in the original purchase currency. Customers should contact Pottery Barn immediately if they wish to initiate a return. Please note, gift cards, monogrammed or personalized items, special orders, final-sale products, and items damaged from normal wear and tear are not eligible for return.
Certain products such as oversized items, hazardous materials, food, aerosols, and licensed merchandise may also be excluded from international shipping and returns. For assistance, contact international@potterybarn.com or call the customer service number for your region. International customers can call at number +800.1500222.
Pottery Barn Delivery and Shipping Policy
The following are the shipping and delivery methods provided by Pottery Barn:
Pottery Barn Return Conditions
The following are the return conditions at Pottery Barn:
Pottery Barn Refund Policy
You can receive your refunds from Pottery Barn within 30 days. If you bring your receipt, the return will be issued in the original form of payment. If you return your gift with a gift receipt, the refund will be issued in the merchandise credit for the value mentioned on the gift receipt.
You will receive a company check for cash or check refunds above $100. The cash check will be mailed to you, and you will receive it in 14 business days. If the value of your returned item is more than $10,000 for a merchandise credit card, then you will receive a merchandise card with $10,000 of the amount, and the rest of the amount will be mailed to you. Shipping and delivery charges are not refundable.Â
Pottery Barn Exchange Policy
You have 30 days to exchange your merchandise and 7 days to return the Quick Ship upholstery items. You must bring an original sales receipt or gift receipt with you. You can exchange your items at any Pottery Barn store or online.
Exceptions of Pottery Barn Return Policy
The following is the return exceptions at Pottery Barn:
Pottery Barn Registry Return Policy
According to the Pottery Barn Registry return policy, you have 90 days to return your items purchased from the registry or 90 days of your event. Pottery Barn will gladly provide you with a return or exchange for it.
Pottery Barn Warranty Claim Policy
As per Pottery Barn Return Policy, Pottery Barn does not provide any warranties for its furniture.
Pottery Barn Gift Card Policy
Pottery Barn provides eGift cards and physical gift cards as well. You can purchase the eGift card online. Pottery Barn Gift Cards cannot be returned, and they cannot be canceled. If you want to cancel your eGift card, you have to contact CashStar customer support before the delivery of the eGift card.
If you purchase an item using the eGift Card, the refund will be issued as a merchandise credit. You can use that merchandise credit at any Pottery Barn store, online, or by phone. You should treat and protect your Gift cards and eGift cards as cash. In case of lost or stolen, you can contact CashStar Customer Support.
Pottery Barn Return Policy without Receipt
Unfortunately, Pottery Barn does not allow returns without proof of purchase. You must bring the original sales receipt if you are returning your item. You must have a gift receipt along with the gifts you want to return.
Pottery Barn Holiday Return Policy
According to the Pottery Barn Holiday Return Policy, you can return purchased items between October 15 and December 26, and January 31.
Order Cancellation Policy
You can cancel or modify your Pottery Barn order by contacting Customer service support at 1-888-779-5176. Unfortunately, you cannot cancel your Pottery Barn front-door deliveries, as the delivery process starts immediately after your order is placed. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.
Pottery Barn Store Timings
You can go to the Find A Store on the Pottery Barn website to learn about the store hours and location of the nearest Pottery Barn store to you.
Contact Details
You can contact the Pottery Barn Customer Service team at 1-888-779-5176.
Social Media Handles
FAQs
What is Pottery Barn’s Return Policy after 7 days?
You must return your Quick Ship upholstery items within 7 days; you can return your ordered items within 30 days.
When will I receive my refund at Pottery Barn?
As per Pottery Barn Return Policy, it may take up to 14 business days to receive a refund.
Can I return a monogrammed item at Pottery Barn?
No, you are not eligible to return a monogrammed item at Pottery Barn.
How can I return or exchange an item at Pottery Barn?
You can return or exchange your item at Pottery Barn stores or online via mail.
Conclusion:
Pottery Barn allows most items to be returned within 30 days, or 7 days for Quick Ship upholstery, as long as you have the original or gift receipt. Some items like monogrammed products, custom furniture, final sale items, and those damaged through regular use cannot be returned. Refunds are made to the original payment method or as store credit, depending on the receipt type.
