Mountain Warehouse Return Policy 2026 | No Receipt? No Problem
Mountain Warehouse has a separate return window for in-store and online purchases. If you purchased the product from the store and you are not satisfied with the purchase then you have 60 days to return the product. Return fee of £2 applied if using postal return.
You can return the items online through mail or by visiting Mountain Warehouse stores. You must bring the original sales receipt to return almost any items. You must return the packaging, such as boxes, warranty cards, manuals, and parts or accessories that come with the item.
Return Peried
60 Days
ExchangeS
60 Days
Refund Peried
Depends
Shipping Time
Non-refundable
Details of Mountain Warehouse Returns:
| Information | Details |
| Website | Mountain Warehouse |
| Return time | 60 days |
| Return medium | In- Store & via mail |
| Refund method | Original payment method |
| Exchange medium | In store only |
| Contact | 0203 828 7700Â |
Mountain Warehouse Return Policy without Receipt:
If you don’t have a receipt Mountain Warehouse has a right to deny or refuse your return. The Mountain Warehouse return policy is quite generous and they allow you to return your product without a receipt. If you do not have receipt provide Date and time of purchase, Name of the store, Total amount paid, What item(s) need refunding and why.
But it depends on the store manager’s choice whether he/she offers you a gift card or allows you to return your product for the lowest selling price of the product. The return product must comply with the Mountain Warehouse Return policy. For more queries, you can contact the Mountain Warehouse customer support team.
Mountain Warehouse Return Policy Methods:
Mountain Warehouse offers two different methods for return. You can either make a return at their store or mail your order back to Mountain Warehouse. Both methods are explained in detail in this article.
Mountain Warehouse in Store Return Policy:
To get your refund instantly, this is the best and fast way to return your product. To make a store return, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. The product must be returned in its original condition. Don’t forget to take proof of purchase along with the product.
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Mountain Warehouse online return policy:
You can only return online products via mail. Mountain Warehouse online return is not free, you have to pay return shipping charges before sending the orders back to Mountain Warehouse. Follow the given instruction to return your product via mail.
If you want to return your order via mail, you will have to pay return shipping charges.
What are Mountain Warehouse Return Policy Conditions?
There are following conditions that must be fulfilled if you want to return your product at Mountain Warehouse:
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Mountain Warehouse Exchange Policy:
Unfortunately, Mountain Warehouse does not offer an exchanges online. You are allowed to make an exchange at the store. If you want to make an exchange via mail then it is recommended that, first return your product for a full refund and then place a new order.
You have 60 days to make an exchange at the store. The product must be in its original condition. To make an exchange at the store is convenient and all the processes are in front of you. For more queries, you can contact our customer service department.
Delivery and Shipping Policy:
Orders placed on the Mountain Warehouse UK website offer a variety of delivery options tailored to different needs. For convenience, customers can choose Store Click and Collect for £2.50, which delivers to over 250 stores within 3–5 days, though this fee is waived for orders over £20. Standard UK Delivery is available via Evri for £4.50, with an estimated arrival time of 3–5 days (Monday to Saturday); this option becomes free for orders over £50, though some remote postcodes may experience longer delivery times.
Those seeking faster service can select Premium UK Delivery via DHL for £5.50, which delivers non-oversized items in 2–3 days (excluding BFPO postcodes), with the cost reducing to just £1 for orders exceeding £50. For the fastest turnaround, UK Next Day Delivery via Evri is offered at £5.95, guaranteeing arrival within one working day when ordered by 9pm between Sunday and Friday, excluding Bank Holidays and certain ineligible postcodes.
Mountain Warehouse Refund policy:
Make sure that your product must be in its original condition and eligible to return. After receiving your product, Mountain Warehouse initiates your refund process and then verifies that either you are eligible for refund or not.
If you return to store, refunds are processed immediately but may take 3–5 working days to appear in your account depending on your bank. Online returns are processed within 14 days of us receiving your parcel.Â
Exceptions of Mountain Warehouse Return Policy:
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Mountain Warehouse Faulty Return Policy:
If you received a damaged, faulty, or defective item from Mountain Warehouse, you can return it. You don’t have to pay any restocking fees or return shipping fees, as it will be covered by Mountain Warehouse.
You can email for more information. It may take one business day to get a reply. All the products are under the 12 month guarantee policy. If you realize your item has a fault please contact the Customer Service department. Remember that guarantee only applies if the product has been used only for the intended purpose. They have no responsibility if they are damaged due to accident, negligence or wear and tear.
Order Cancellation Policy:
Once customers have placed their order, company only have a short window to cancel it before it leaves our warehouse. Our team works quickly, so they can’t always guarantee a cancellation request will be successful. If you have an account Log in to My Account and request a cancellation there. If you checked out as a guest Unfortunately, mountain warehouse unable to process cancellation requests without an account.
Next Day Delivery, Express Delivery, and Click & Collect orders cannot be cancelled as these are expedited in mountain warehouse.
Mountain Warehouse Store Timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
Mountain Warehouse Contact Details:
Call on 0203 828 7700. Customer care hours from Monday-Friday: 6:30am –10:00pm, Saturday-Sunday: 9:00am – 5:00pm.Â
Social Media Handles:
FAQs:
What is the Mountain Warehouse returns policy?
Mountain Warehouse allows its customers to return their product within 60 days of purchase. You can return your product in-store or via mail. The product must be returned in its original condition.
In how many days I will get a refund?
Your refund will be processed and issued within 14 business days. The product must be returned in its new condition to get a refund.
Can I return a used product to Mountain Warehouse?
If you make a return your product must be in its original condition. If you have used heavily then you can’t make a return to Mountain Warehouse.
What if I received a damaged item?
If you received a faulty or damaged product contact our customer support department. They will help you to make a return in that case, shipping fee and other handling charges will be borne by the company.
Can I return the online purchase to the Mountain Warehouse store?
Yes, items purchased from the Mountain Warehouse website can be returned to the Mountain Warehouse store. You need to provide an order confirmation email, packing slip, shipping label or receipt.
Can I return a store purchase to warehouse?
No, store purchases need to be returned in store.
Conclusion:
In conclusion, Mountain Warehouse returns policy is very clear and customer-friendly. Whether you’ve made an in-store or online purchase, you generally have 60 days to return your items. For in-store returns, simply bring the product along with the original receipt, packing slip, or confirmation email to the nearest store. The item must be in its original condition with all tags intact.
If you’re returning online purchases, you’ll need to follow a slightly different process by filling out a Return Form on their official website and paying for return shipping. The refund process typically takes 14 business days, and your refund will be issued in the same form of payment used at the time of purchase.
It’s important to note that Mountain Warehouse does not offer direct exchanges, but you can easily exchange items at their physical stores within the 60-day window. However, for online orders, it’s recommended to return the product for a refund and then place a new order.
In cases of damaged or faulty items, Mountain Warehouse provides a hassle-free return process with no additional fees. They also offer a 12-month guarantee on their products, provided they are used for their intended purpose.
Overall, Mountain Warehouse strives to provide a fair and convenient return experience for its customers, ensuring that they are satisfied with their purchases. If you have any questions or need further assistance, their customer support team is readily available to help.
