Shoppers Drug Mart Return Policy 2026 | How to Return Items?
Shoppers Drug Mart return policy allows its customers to return the items within 30 days from the date of purchase. The item must be in its original packaging. You must bring proof of purchase such as the invoice or a copy of the shipping confirmation email.
You cannot return final sale products for refunds or exchange. If you were rewarded PC Optimum points, they will be deducted within 2-3 weeks. The giftpackaging charges and original shipping charges are non-refundable.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
Available
Shipping FEE
Non-refundable
Details About Shoppers Drug Mart Returns
| Information | Details |
| Website | Shoppers Drug Mart |
| Return Period | 30 Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Mail, In-Store |
| Customer Support Hours | Monday–Saturday: 8 AM–8 PM EST Sunday: 11 AM–7 PM EST |
| Phone Support | 1-866-220-3837 |
| At Website |
Electronics & Home Appliances
You will only receive the refund if the original item is returned in the original sealed box. You must have the receipt and return the item within 30 days of purchase. In some cases, you may have to deal with the manufacturer.
DVDs, Video Games, CDs, and Software
You can return these items if your products are in their original packaging, saleable condition, and unopened. You must have the receipt and return the item within 30 days of purchase. You can only receive the exchanges if the original item is defective after opening within 30 days from the original purchase date with the original receipt.
Needles
A refund for needles will only be provided if they are in the original packaging. You must have the receipt and return the item within 30 days of purchase.
Bedding & Mattresses
Bedding and mattress returns are offered if they are in original and unopened packaging and saleable condition. You must have the receipt and return the item within 30 days of purchase. In-store returns will not be accepted by bedding and mattresses. You can only return them by mail.
Shoppers Drug Mart Refund Policy
Shoppers Drug Mart offers refunds in the original payment method in which it was purchased. You will have to fill out a refund voucher to verify the return completion.
Shoppers Drug Mart Exchange Policy
You can exchange your item within 30 days from the original date of purchase. You can exchange your product for the same product or another product of the same value at the store’s discretion. You will not get a new receipt for the item that is being exchanged.
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Shoppers Drug Mart Return Policy Conditions
The following are the return conditions:
Methods to Return at Shoppers Drug Mart
The following are the return methods for easy and flexible returns.
Online Returns
In-Store Returns
You can use the Store Locator on given at the website to find the nearest store to you. You can return your items in-store within 30 days from its purchase date. Pack your items and bring them to the store. Make sure to bring an original sales receipt with your returned items to the store. Talk to a store associate and they will help you with the return process.
Shoppers Drug Mart Delivery and Shipping Policy
After your order is confirmed, you will receive an order confirmation email. Your order will be processed in 24-48 hours. It may take longer during the holiday period. You will receive a shipping confirmation email along with the tracking number.
Express and priority deliveries are available for certain remote locations. If you want to ship to a condo or apartment including a buzzer number, use a hyphen between the unit/suite/apartment and street number. For more inquiries about your order, you can call at 1-866-220-3837.
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Shoppers Drug Mart Return Exceptions
The following are the return exceptions:
How To Return Without Receipt at Shoppers Drug Mart?
Unfortunately, Shoppers Drug Mart does not offer returns, refunds, or exchanges without proof of purchase such as original sales receipt. Returns that do not have receipts will be processed at the store’s discretion at the lowest sale price for a store credit.
Order Cancellation Policy
You should sign in to your account to cancel the order. Open the‘Order History’ screen. Look for the order you want to cancel and click on the‘Cancel Order’. You can also cancel the order from the email of confirmation. All you have to do is select the order number from theconfirmation email you received and cancel it from the order confirmation screen.
How To Make Faulty Returns at Shoppers Drug Mart?
If your item is faulty, you can get an exchange for it. You can return the faulty item within 30 days from the date of purchase. Please bring proof of purchase such as an original receipt.
Shoppers Drug Mart Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
Shoppers Drug Mart Customer Service Hours
You can contact the Customer Service team in following hours:
| Day | Customer Service Hours (EST) |
|---|---|
| Monday | 8:00 AM – 8:00 PM |
| Tuesday | 8:00 AM – 8:00 PM |
| Wednesday | 8:00 AM – 8:00 PM |
| Thursday | 8:00 AM – 8:00 PM |
| Friday | 8:00 AM – 8:00 PM |
| Saturday | 8:00 AM – 8:00 PM |
| Sunday | 11:00 AM – 7:00 PM |
Shoppers Drug Mart Contact Details
You can contact the Customer Service team at 1-866-220-3837 or send to email on their website.
Social Media Handles
FAQs:
What is the standard return window for Shoppers Drug Mart?
You can return most items within 30 days from the date of purchase, provided they are in their original packaging and you have proof of purchase.
Are opened cosmetics or hygiene products eligible for return?
Generally, no. Items must be unopened, sealed, and in saleable condition. However, if the item is defective, you may be able to return it within the 30-day window with a receipt.
How are refunds issued at Shoppers Drug Mart?
Refunds are issued in the original form of payment used for the purchase. This includes cash, debit, credit card, or gift cards. If you paid by check, a cash refund is issued once the check clears (after 10 days).
How do I cancel an online order?
You can cancel an order by signing into your account, going to ‘Order History,’ and clicking ‘Cancel Order.’ You can also select the order number from your confirmation email to cancel it from the order confirmation screen.
Conclusion
Shoppers Drug Mart offers a structured return policy that allows customers to return or exchange most products within 30 days of purchase. To ensure a smooth process, it is crucial to keep your original receipt and ensure that items are unopened, sealed, and in their original packaging. While the policy covers standard merchandise like electronics and DVDs, specific exceptions exist for hygiene products, prescriptions, and final sale items.
For online shoppers, the flexibility of returning items by mail or in-store adds convenience, though it is important to note that shipping fees are non-refundable. Always be mindful of the exceptions list and the deduction of PC Optimum points upon returning items. By adhering to these guidelines, you can manage your returns effectively and avoid any inconvenience at the checkout counter.
