Laced Return Policy 2026 | Does Laced Offer Refunds?
Laced always wants customer satisfaction and always provides good quality products. If you are not satisfied with the purchase, or not received the product exactly what you want. Laced return policy offers customers to return for most of their products within 14 days of purchase.
Laced will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and must be in its original condition. You are allowed to make a return online. Laced charged the cost of the return £8.99 will be deducted from your refund.
Return Peried
14 Days
Exchange Time
NA
Refund Process
10 Days
Shipping FEE
Non-refundable
Details about Laced Returns:
| Information | Details |
| Website | Laced |
| Return time | 14 Days |
| Return medium | Online |
| Exchange method | NA |
| Email Support | help@laced.com |
| Refund medium | Original payment method |
What is the Return Method at Laced?
To return your product at Laced, you have 1 option i.e. Online return.
Laced Online Returns
To be eligible for a return, the item must be in the same unused condition it arrived in and in its original packaging with the Laced authentication tag still intact.
If you change your mind about your order, you’ll need to email help@laced.com with your order number and reason for returning, within 14 days. Laced team will then arrange a returns label for you and the cost of the return £8.99 will be deducted from your refund. For orders outside of the UK, France and Germany, your return cost will be calculated based on region and will be deducted from your refund.
What are Laced Return Conditions?
What is a Laced Exchange Policy?
No, Laced doesn’t currently offer exchanges. However, you can return your item within 14 days of purchasing as long as it is unworn and in its original packaging with the Laced authentication tag still intact.
What is a Laced Refund Policy?
According to Laced return policy, if you return a product to get a refund then your refund will be issued in the form of original payment method or store credit. You can use it in future for purchase at Laced. You will get a print of the gift card you can use on your next purchase. Remember that the company does not keep the record of those gift cards so don’t lose it.
If your return is approved you will get your refund within 10 working days. If you make a return or exchange via mail then you have to pay shipping charges or it will be deducted from your refund. If you have queries related to refund you can email them at customerservice@lacedlifestyle.com.
Laced Return Policy for Gift Card:
Laced gift cards has no expiry. You can use it for the purchase at Laced. If you purchased online gift cards they are only redeemable online and it cannot be used in store. You can make a return of gift card purchase but gift cards itself cannot be refunded or exchanged. If it is stolen or lost then company is not responsible to redeem your cash or gift card.
Damaged Items Policy:
Every item sold on Laced goes through our stringent authentication process to ensure it’s genuine, authentic and unused, including the packaging. If your order arrives in damaged packaging, contact customer service team at help@laced.com. Laced team will request photographs of the damage and let you know what the next steps are.
Laced Return Exceptions:
As per Laced Return policy, there are few exceptions of return policy:
Laced Delivery and Shipping Policy:
Laced currently use Royal Mail as our delivery courier. Standard delivery can take between 6-12 business days. All shipping costs are calculated at checkout. Customers are responsible for any customs fees and taxes that may be added, depending on your country or region.
Worldwide shipping usually takes between 6-12 business days, but it can sometimes take a little longer around Black Friday and Christmas due to the high volume of orders received.
Order Cancel Policy:
If a buyer wishes to cancel their order, Laced will assess each request individually and notify the seller. If a request is successful, at the reasonable discretion of Laced (and where the buyer is entitled to cancel and return the item in accordance with these terms), Laced will process the refund and charge the seller for the amount due.
Laced may charge an admin fee equal to 12% of the sale price for processing the refund plus the cost of returning the item to the seller.
Laced Contact Details:
Send an email at help@laced.com. We are open 7 days a week. Customers can also submit a request throug website.
Social Media Handles
FAQs:
When will I receive my refund?
Your refund will be issued within 10 working days in the form of the original payment method.
Can I return an opened product at Laced?
Yes, you can make a return of opened products at Laced but it must be in its original condition as you received.
Can I make a return of gift cards at Laced?
No, you cannot make a return of gift cards at Laced. However if you paid with gift cards then you are allowed to make a return but your refund will be issued in the form of store credit.
Can I return a used item at Laced?
No, Laced does not accept used, washed, or altered items.
What is the authentication process?
Once you make a purchase, the seller will send the item to our warehouse. Here, laced dedicated team of experts check every detail to ensure the item is guaranteed authentic, unused and in its original packaging.
Can I try on my new shoes?
Laced recommend being extra careful when trying on your new shoes. If you decide you want to return your purchase, the shoes must be unused and in their original packaging with the Laced authentication tag still intact. If they’re damaged while trying on, your return and refund may be rejected.
Conclusion
In conclusion, it’s important to understand Laced’s return policy to have a smooth shopping experience. When you return a product and want your money back, Laced will give you the refund in the same way you paid or as store credit. This means you can use it to buy something else later. They’ll give you a print of a gift card for this purpose, but keep it safe because they don’t keep a record of it.
Remember, if your return is approved, you’ll receive your refund within 10 working days. If you decide to return items by mail, there may be shipping charges, and these might be taken out of your refund.
