Net-A-Porter Return Policy 2026 | Policy, Timeframes & Conditions

Net-A-Porter return policy states that you can return or exchange their items within 28 days. Items can be returned via phone and online. Net-A-Porter returns are free. Their returns do not cost any charges.

To ensure the free return policy, items must be sent to the same country from where they were delivered. If not, then you may face additional charges and delays by customs. Net-A-Porter recommends making returns using their service courier partners i.e., UPS and DHL Express.

Return Peried

28 Days

Exchange Time

Refund Process

10 Days

Shipping FEE

Non-refundable

Details of Net-A-Porter Return Policy

Information	Details
Website	NET-A-PORTER
Return Period	28 Days
Refund Period	10 Business Days
Refund Method	Original Payment Method
Exchange Period	NA
Return Mediums	Online
Phone Support	0800 044 5700
Customer Support Hours	24 hours, 7 days a week
Email	customercare@net-a-porter.com

What is Net-A-Porter Refund Policy?

You can get a full refund after returning your items within 28 days. You can receive your refund in the original payment form or in-store credit to your Net-A-Porter account. Refunds take up to 10 business days to be issued to your account.

Your shipping cost is non-refundable unless you receive damaged or faulty items. If your return order is from the EU or the United Kingdom, your sales taxes are also refundable. Store credit issued as part of your return will be valid for 12 months from the date of receipt. After this time, the credit will expire and no longer be available to redeem.

Your item(s) should be sent back within 28 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of NET‑A‑PORTER and may only be refunded as a store credit.

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How does Net-A-Porter Exchange Policy work?

Exchanges are currently unavailable. If you wish to exchange an item, please return it following the instructions and place a new order.

What are conditions for Net-A-Porter Returns?

All items must be returned in a new and unworn state.
They must be in perfect condition with the protective materials and the Net-A-Porter designer tags attached to them.
It also includes the packaging, authenticity cards/dust bags, and accessories.

Are there any exceptions for Net-A-Porter Returns?

A few of the Net-A-Porter exceptions are given below:

Fragrance
Nail Polish
Aerosols
Final Sale Items

What are methods to return at Net-A-Porter?

You can return your purchase for FREE at the nearest DHL Express service or book a FREE returns collection online. You can follow the below steps to make Net-A-Porter returns:

Create your return or exchange from the Returns portal.
Select the order number which you would like to return.
Select the ‘Create Exchange/Return’ button and select the reason for the return. If you want an exchange, you can select your preferred style, size, or color.
If you have lost your return label, you can request another in the ‘My Orders’ section.
You will get the label in an email within 48 hours.

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How does Net-A-Porter Delivery and Shipping Policy work?

The following are your delivery options but they may vary. You can look at the checkout to see what delivery options are available.

Delivery Options	Delivery Cost	Delivery Days
Standard	7 GBP	3-5 Business Days
Nominated	10 GBP	Select the day for delivery
Next Day	10 GBP	One Business Days
Premier Evening	25 GBP	1– Hour Delivery (for orders placed between 6 am – 9 pm)
Premier Daytime	25 GBP	1– Hour Delivery (for orders placed after 10 am-6 pm)

How to Cancel Order at Net-A-Porter?

Net-A-Porter provides the facility to cancel an order once it has been placed. Cancellation depends on the status of your order. You also have an option to change the item to a different size or color.

Unfortunately, Net-A-Porter does not allow any changes to the already placed order. If you are unable to cancel your order in due time, you can always return it. You can follow the return guidelines to start your return and receive a refund or exchange.

Can I return faulty items at Net-A-Porter?

You should contact customer support at customercare@net-a-porter.com as soon as you receive your order if you received a damaged or faulty item. Once you send the item back for a refund, you are also eligible to receive a refund of the shipping cost.

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How to contact Net-A-Porter Customer Service?

You can contact the Customer Service team at customercare@net-a-porter.com 24 hours, 7 days a week. You can also call at 0800 044 5700.

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FAQs:

What is Net-A-Porter’s Return Policy?

Net-A-Porter return policy states that you can return or exchange their items within 28 days. Items can be returned via phone and online. Net-A-Porter returns are free.

When will I receive my refund at Net-A-Porter?

Refunds take up to 10 business days to be issued to your account. You can receive your refund in the original payment form or in-store credit to your Net-A-Porter account.

Can I cancel my order?

Net-A-Porter provides the facility to cancel an order once it has been placed. Cancellation depends on the status of your order.

Can I exchange my items at Net-A-Porter?

Exchanges are currently unavailable. If you wish to exchange an item, please return it following the instructions and place a new order.

Conclusion:

NET‑A‑PORTER return and exchange policy is designed to offer customers a seamless and worry-free shopping experience. With a generous 28-day return window, easy-to-use online tools for initiating exchanges or refunds, and complimentary return shipping through DHL Express, the brand places convenience at the forefront of its post-purchase service. Whether you’re a registered user or a guest shopper, the process ensures that initiating a return or exchange is both quick and flexible.