Hello Molly Return Policy 2026 | Store Credit, Time Limits & More
If you are not satisfied with your purchase, don’t like it, or aren’t according to your style, Hello Molly will spoil you with their return policy. You can return your items within 30 days of purchase or delivery. The refunds will only be issued in store credit only. Since Hello Molly is an online store, you can only return the items online via mail.
Return Peried
30 Days
Exchange Time
NA
Refund Process
7 Days
Shipping FEE
Non-refundable
Details about Hello Molly Return Policy
| Information | Details |
| Website | Hello Molly |
| Return Period | 30 Days |
| Refund Period | 7 Business Days |
| Refund Method | Store Credit |
| Exchange Period | No Exchanges |
| Return Mediums | Online |
| Customer Support Hours | Monday to Friday: 9:30 AM-5:00 PM AEST |
| Phone Support | +1 (818) 900-7796 |
| returns@hellomolly.com |
What are conditions for returns?
The following are the return conditions at Hello Molly:
What is Hello Molly Refund Policy?
If you return your returned items within 30 days, you will be eligible for refunds at Hello Molly. The refunds at Hello Molly are issued in the form of store credit. Your items will be processed and inspected. Then, the refunds will be issued within 7 business days. Your refunds may be delayed around the holiday season or other high-volume periods.
What is Hello Molly Exchange Policy?
 Hello Molly, do not provide exchange offers for their merchandise. If you want to change the color or size of your item, you can return it to Hello Molly as soon as possible. Store credit will be issued to you if your items meet the required criteria for returns. You can use that store credit to purchase another item of a different size or color or to purchase any other item.Â
What items are non-returnable?
The following is the return exceptions at Hello Molly:
Hello Molly Store Credits
The store credit issued by Hello Molly can only be used at hellomolly.com. Store credit must be treated as cash, and this credit cannot be transferred to someone else or to an account. If your purchase exceeds the store credit amount, you will have to use an additional method to pay for the item.
The store credit is only valid for 12 months. It is provided in the same currency you used while purchasing the item. The store credit balance can be viewed by logging into your Hello Molly account Here.
Methods to Return at Hello Molly
Hello Molly offers 2 easy return options within United States.
Drop Off Return
Standard Post
Returning with your own courier
If you are not using a Hello Molly return label! Just remember to ship your parcel using a duties paid service so it reaches us smoothly. Parcels with pending duties or customs fees won’t be accepted.
Hello Molly Delivery and Shipping Policy
Hello, Molly will not be responsible for any shipping and delivery delays. Hello, Molly does not guarantee the exact delivery date. The following are the shipping and handling charges offered by Hello Molly:
What is Hello Molly Gift Card Policy?
Hello, Molly only offers eGift cards. You can load your gift cards between $25 and $500. All you have to do is to enter the recipient name, email, sender name, and message.
Hello Molly Order Cancellation Policy
Hello Molly, tries their best to pack and ship your items as soon as possible. If you would like to cancel your items, you can call the customer service team at +1 (818) 900-7796. Although unfortunately, Hello Molly cannot guarantee the cancellation of the order. If you are unable to cancel your order, you can always return your items back to Hello Molly.
Hello Molly Faulty Item’s Return Policy
Hello, Molly wants their customers to receive the best of items; that’s why they inspect its items before shipping them to its customers. If you receive faulty, damaged, or defective items, you can contact customer service at returns@hellomolly.com. Refunds will be given once you provide photogenic evidence of the damage.
Customer Service Hours
You can contact the Hello Molly Customer Service team on Monday to Friday from 9:30 AM to 5:00 PM AEST.
Hello Molly Contact Details
To avail Hello Molly Return Policy, you can contact the Hello Molly Customer Service team at +1 (818) 900-7796. You can also email for Returns & Exchanges at returns@hellomolly.com.
Social Media Handles
FAQs:
What is Hello Molly’s Return Policy after 30 days?
As per Hello Molly Return Policy, you can only return or refund your items within 30 days. No returns or refunds will be entertained after 30 days.
When will I receive my refund at Hello Molly?
It would take seven business days to receive the refunds from Hello Molly.
How long can I use the Store credit issued by Hello Molly?
You can use the store credit within 12 months of it being issued.
Can I exchange my item for Store credit?
No exchanges are provided by Hello Molly. Although, you can return your items and use the store credit for the purchase of other items.
Conclusion:
Returning something to Hello Molly is simple, as long as you follow the rules. You can return items within 30 days if they are unworn, unwashed, and have all the original tags. Some items like beauty products, hats, and earrings can’t be returned for hygiene reasons. If you paid for shipping originally, that amount won’t be refunded, and if your return doesn’t meet the conditions, it might be sent back to you at your own cost.
For U.S. customers, there are two return options—Drop Off Return using a QR code or Standard Post with a label. Returns are processed within 7 business days, and you’ll get store credit to use on the Hello Molly website. This credit is valid for 12 months. If you receive something faulty, contact their team with a photo as soon as possible.
