David Jones Return Policy 2025 | Detailed Return Methods
David Jones products purchased directly from stores or the official website are eligible for both in-store and mailed returns. You will receive the full price of payments made on both full-price and on-sale products. David Jones has the right to refuse or deny a return, requiring proof of purchase and the item in resellable condition.
If you change your mind after purchasing your product. You can return the item within 30 days of the purchase date. To claim a replacement or refund under David Jones Return Policy, customers must provide valid proof of purchase, such as a register receipt or online order confirmation, to the appropriate store department.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
Varies
Shipping FEE
Non-refundable
Details About David Jones Returns
| Information | Details |
| Website | David Jones |
| Return time | 30 days |
| Return medium | In-Store & Online |
| Exchange medium | In-Store |
| Refund method | Original mode of payment |
Conditions for Returns
David Jones Return Method
David Jones products are eligible for both shipped and mailed returns, as well as in-store returns. You have the option to return online purchases in-store.
Suggested For You FAMOUS FOOTWEAR RETURN POLICY
David Jones In-Store Return Policy
The company permits in-store returns for both online and in-store purchased items, with specific instructions provided for initiation of returns for a David Jones product. To locate David Jones, use a store locator or search engine to find the nearest location or visit your preferred store. This could be your return store.
Upon returning to the store, locate a customer service desk or a cashier’s desk. If neither is available, it is recommended to seek guidance from a staff member.
To return an item, locate the customer service desk or cashier’s desk and inform the staff member about your request. To request a refund or exchange, provide proof of purchase and a valid photo ID.
David Jones staff reserves the right to deny or refuse any return deemed unacceptable or not resellable.
David Jones Online Returns
The instructions for shipping or mailing David Jones products are provided.
David Jones Fulfilment Centre Dock 8, Corner of Derby & Stubbs Streets Silverwater NSW, 2128
David Jones Refund Policy
When shipping high-value goods via mail, it is advisable to purchase shipping insurance or another form of insurance on the package. You can also purchase tracking information for the package. However, keep in mind that you will not be paid if you do so. Upon return, no shipping expenses will be refunded.
After mailing your package, wait for confirmation that it was received. If you don’t receive confirmation within a reasonable time, please contact the company. The refund process may take up to 7 business days after the package is received and confirmed for refund.
David Jones Exchange Policy
All exchanges must be conducted in-store, regardless of whether the purchase was made online or in-store. To exchange items, return them and inform the staff member that you wish to exchange them. If you need more assistance, feel free to contact the customer service department.
David Jones Return Policy Without a Receipt
To return an item or items, proof of purchase is required. David Jones has a strict policy against returns without a receipt or proof of purchase. The following are the accepted methods for proof of purchase:
David Jones Return Exceptions
David Jones does not accept returns for modified items, pre-loved items, custom-made items, gift cards, earrings, eBay vouchers, fresh flowers, food, furniture, mattresses, personal care items, circulation booster devices, electric toothbrushes, face masks, foot refuges, hairbrushes, handheld massagers, manicure sets, sexual wellness, and personalized products like pillows and protectors.
David Jones Price Match Policy
David Jones offers a Price Promise to match competitive prices of Australian and New Zealand retail stores and their online sites. If a lower price is found elsewhere, David Jones will match it provided the product is identical.
All offers made by David Jones are also available from the competitor, and the product is in stock at the competitor’s store or website. Customers can contact the team in-store or email them for out-of-hours shopping. However, the Price Promise does not apply to stand-alone online retailers, auctions, fire or liquidation sales, rack clearance, warehouse outlets, or duty-free stores.
David Jones Store Hours
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
David Jones Contact Details
To contact Avetta during business hours, call 1300 131 194 in Australia or +61 2 4047 0491 internationally.
Social Media Handles
FAQs
In how many days can I return the product to David Jones?
You have 30 days to return your products. You can return them via post or by visiting the store.
Can I return the online purchase to the store?
Yes, To exchange an item or products from an online purchase, you must physically replace them at a convenient location.
Does David Jones offer an exchange policy?
Yes, you can exchange your items only at the store.
4. What proof of purchase is required to return an item?
Original or digital receipt, Online order confirmation email, Packing slip included with online purchase, David Jones Credit or Store Card statement.
Conclusion:
David Jones offers a flexible and fair returns policy to support customer satisfaction. Whether you shop in-store or online, you have the option to return most products within 30 days if you change your mind — as long as the item is in perfect condition and you have proof of purchase. There are a few exceptions to this rule, such as personalised products, hygiene-sensitive items, and products marked as “reduced to clear,” which cannot be returned unless they are faulty or don’t meet legal standards.
