Moosejaw Return Policy 2025 | Return After 60 Days

Moosejaw is a popular outdoor gear retailer, which prioritizes customer satisfaction by offering flexible return and exchange policies. Whether you’ve purchased the wrong size, changed your mind, or received a faulty product, Moosejaw has guidelines to help you navigate returns, refunds and exchanges.

Moosejaw Return Policy

Moosejaw provides an easy return process for its customers. Most products can be returned within the specified timeframe, provided they meet the necessary conditions. Items should be in their original condition, with tags attached and proof of purchase included.

Moosejaw Return Timeframe

The return timeframe depends on the type of purchase:

Regular Returns: Items can be returned within 60 days of the purchase date for a full refund.
Extended Returns for Rewards Members: Moosejaw Rewards members enjoy an extended return period of up to 90 days.

Items returned outside these timeframes may be eligible for store credit rather than a refund.

Details of Moosejaw Returns

Policy	Details
Return Timeframe	60 days for regular returns 90 days for rewards members
Return Methods	In-store or mail returns.
Refund Policy	original payment method & store credit.
Exchange Policy	Size, color, or product.
Return Conditions	Unused items with tags and proof of purchase.
Gift Card Policy	Non-refundable

Moosejaw Return Methods

Moosejaw offers two convenient methods to return your items:

In-Store Returns: Customers can return items to any Moosejaw retail location.
Mail Returns: For online purchases, return shipping labels can be generated through Moosejaw website. Note that return shipping fees may apply unless the return is due to an error or defective product.

Moosejaw Refund Policy

Refunds depend on the original payment method:

Credit/Debit Card: Refunds will be processed back to the original card within 3-5 business days of receiving the returned item.
Store Credit: If the return is outside the eligible timeframe for a refund, store credit will be issued.
Gift Purchases: Refunds for gifts are issued as store credit to the recipient.

Exchange Policy

Moosejaw allows exchanges for items of equal or lesser value. If you need a different size, color, or product:

In-Store: Bring the item with proof of purchase to a Moosejaw location for an on-the-spot exchange.
Online: Start the exchange process by contacting Moosejaw customer service.

If the item you want is no longer available, Moosejaw may offer store credit or a refund.

Moosejaw Return Conditions

To qualify for a return or exchange:

Items must be unused, unworn and in their original condition.
Tags, labels and original packaging must be intact.
Proof of purchase (receipt or order confirmation) is required.

Exceptions of Moosejaw Returns

Certain items are subject to special conditions or are non-returnable:

Final Sale Items: Clearance or final sale items are not eligible for return or exchange.
Custom Products: Personalized or custom orders cannot be returned unless defective.
Perishables: Food, energy bars and other perishable items are not returnable.

Suggested For You REVOLVE Return Policy

International Returns

For international orders, Moosejaw accepts returns but requires customers to cover shipping costs. Refunds are processed in the currency of the original transaction and currency exchange rates may apply.

Moosejaw Shipping Policy

Moosejaw ships domestically and internationally, with various options:

Standard Shipping: Typically delivered within 5-7 business days.
Expedited Shipping: Delivered within 2-3 business days.
Free Shipping: Available for orders exceeding a specific amount (varies by region).

Returned items must be shipped in secure packaging to prevent damage during transit.

Moosejaw Return Policy for Gift Cards

Gift cards purchased from Moosejaw are non-refundable. However, they can be used to purchase any product in-store or online. Lost or stolen gift cards may not be replaced, so customers should treat them like cash.

Order Cancellation Policy

Moosejaw allows customers to cancel orders within a short timeframe after purchase:

Online Orders: Cancellations are accepted before the order is processed. Once the order is shipped, it must go through the return process.
Custom Orders: Cancellations are not allowed for personalized items.

How to Return Faulty Items at Moosejaw?

If you receive a defective or damaged item, Moosejaw will replace or refund it at no cost to you. Customers should contact Moosejaw support team immediately and provide photos of the defective product if requested.

Moosejaw Contact Details

If you have questions or need assistance with returns, Moosejaw offers multiple contact methods:

Phone Support: Call their toll-free number at 00 1 248-246-4000.
Live Chat: Available on their website during business hours.
Social Media: Reach out to Moosejaw on platforms like Twitter and Facebook.

FAQs

Are gift cards refundable?

No, Moosejaw gift cards are non-refundable but can be used to shop in-store or online.

Can I return an item after 60 days?

Yes, but only store credit is issued for returns made after the standard timeframe.

Do I have to pay for return shipping?

Return shipping costs are typically the customer’s responsibility unless the return is due to an error or defect.

Can I exchange an item I bought online at a Moosejaw store?

Yes, Moosejaw stores accept exchanges for online purchases, provided you bring proof of purchase.

How long does it take to get a refund?

Refunds are usually processed within 3-5 business days after Moosejaw receives the returned item.