Shopbop Return Policy

Shopbop Return Policy 2025 | Complete Guide

Shopbop is a leading retailer of contemporary and designer clothing online. To ensure customer satisfaction, Shopbop offers a simple return and refund procedure. Shopbop policies provide flexibility and clarity, whether you are unsure of the fit or have received a defective item.

Shopbop Refund Policy

Shopbop accepts returns on most items as long as they are returned in their original condition. The item must not have been worn, washed or altered. It should also include all the original packaging and tags. We’ll discuss the conditions and timelines for returns in the sections that follow.

Shopbop Return Timeframe

Shopbop offers a clearly defined return window

  • Standard Refund Period: Customers can initiate a refund within 30 Days of the date of purchase.
  • Late returns: Returned products received after the 30 day period may not be accepted, or they could be subjected to additional conditions.

Shopbop suggests starting the return procedure as soon as you can to avoid any complications.

Shopbop Holiday Return Policy

Shopbop has extended its return policy to allow for gift purchases during the holiday season:

  • Holiday Refund Window: Items bought between November 1 and December 31, can be returned to January 31, the following year.

This time frame allows gift recipients to decide whether they wish to keep the item or exchange it.

Details of Shopbop Returns

PolicyDetails
Return Timeframe30 days
Return MethodsPrepaid return label
Self-shipping
Refund PolicyOriginal payment method
Store credit.
Exchange PolicyNo direct exchanges
Return Conditionsunworn, with tags and packaging intact
Shipping PolicyFree shipping
Gift Card PolicyNon-refundable

Shopbop Return Methods

Shopbop provides two convenient methods of return:

Prepaid Label

  • Shopbop includes a pre-paid shipping label for most orders to make returns easy.
  • If you use this label, a fee (usually $10), may be deducted.

Self-Shipping

  • The customer can select their preferred carrier for the return shipment.
  • To ensure that the package arrives, it’s best to use a tracking shipping method.

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Shopbop Refund Policy

Shopbop refunds are processed quickly. However, there are a few things to remember:

  • Original payment method: The refund is issued to the original payment methods, usually within five to ten business days following the return.
  • Store credit: You can choose to receive your refund as a store credit that you can use immediately.
  • Prepaid label fee: The shipping charge will be deducted if you use Shopbop’s prepaid return labels.

Shopbop Exchange Policy

Shopbop does not offer a service for direct exchanges. If you want a different color, size or item, please:

  • Return Original Item : Start a return of the unwanted item.
  • Create a New Order : Buy the item separately.

You can expect faster processing of your product.

Shopbop Holiday Return Policy

Shopbop Return Conditions

You can check if your return has been accepted by:

  • The item must be in its original condition and unworn.
  • Packaging and Tags: Original tags, boxes and packaging must still be in tact.
  • Items that are not returnable: Certain items such as beauty products, lingerie and final-sale items cannot be returned.

Shopbop Return Exceptions

Certain items are not returnable or subject to special conditions.

  • Final sale items These are clearly marked and cannot be exchanged or returned.
  • Intimates & Beauty Products Due to hygiene concerns, these products are not generally returnable except if they are faulty.
  • Customized Products: Personalised or altered items cannot be returned.

Shopbop International Returns

Shopbop accepts returns from international customers, but the procedure is slightly different than domestic returns.

  • Shipping costs Customers are responsible for all international shipping costs.
  • Taxes and Duties: Any customs or duty fees paid at the time of purchase are not refundable.

Shopbop’s website has specific guidelines for international customers.

Shopbop Shipping Policy

Shopbop has several shipping options for both domestic and foreign customers.

  • Free shipping is available for orders that exceed a certain amount.
  • Expedited shipping: Additional fees are charged for options such as 2-day or Next-day delivery.
  • International Shipping : Delivery times and fees vary depending on the destination.

Return items must be packaged securely to avoid damage in transit.

Shopbop Return Policy for Gift Cards

Gift cards from Shopbop are not refundable. The gift cards can be used for any product on the site. You cannot exchange a gift certificate for cash if you received it as part of your refund.

Order Cancellation Policy

Shopbop offers a small window of time to cancel an order after the purchase.

  • Cancellation. Orders that have not been shipped or processed can be cancelled.
  • Returned Orders Once the order has been shipped, it must be returned.

Contact Shopbop’s customer service team as soon as you can for faster assistance.

How to Return Faulty Items at Shopbop

If you receive an item that is damaged or defective:

  • Contact Shopbop Customer Support: Send Shopbop photos of any damage.
  • Refund or Replacement: Shopbop offers a refund in full or will replace the item for free.

Shopbop Contact Details

Shopbop offers multiple ways to contact them if you have questions about their return policy or any other issues.

  • Customer Support Email: Insert email address.
  • Phone Support Call the toll-free phone number to get assistance.
  • Live chat is available on the Shopbop site during business hours.
  • Social media Shopbop offers support through platforms such as Instagram and Twitter.

FAQs

Can I return an item for a certain amount of time?

Most items can be returned within 30 Days of the date purchased.

Can I return an item during the holiday season?

You can return items between November 1st and December 31st until the 31st of January.

Do I have to pay return shipping?

Shopbop charges a fee of around $10 for the prepaid return labels.

How long will it take for me to receive a refund?

The refund is usually processed in 5-10 days following the receipt of your return.

Can I return an item?

Shopbop doesn’t offer direct exchanges. Return the item to Shopbop and place a brand new order.

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